Mtn
Misleading response -incorrect package for7mnths

Hi
Misleading response. 75mb not provisioned in Jan. I don;t want credit I want 75mb x5mnths loaded

I wrote..
I upgraded my contract in Jul to a Sumsang S3 which was on TopUp 200, 75mg p/m

From Aug I've been, calling & logging queries on MTN Active but this hasn't been corrected

Every time I log a query on MTN Active, this is closed within a day & d response is that I must check after 24 hrs or it has been forwarded to another dept.

This is now the 7th month, & I am beginning to feel that the package never existed in the 1st place & this was misadvertising!!!

I am unable to fully use the S3 'cause of the data charges associated with it -though I m paying every month.

These are the query references which I have logged but all closed without being sorted :
94938968
93351133
93351130
93263666
92879321
92106610
91852243
91852156

SUPPLIER'S RESPONSE Mtn Time and Date 09:09:38 |Tue 15 Jan 13
Hello Mabhungane,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records 75MB was provisioned and credit was pa

Company: Mtn
Country: South Africa
City: Durban

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