Vodacom
Poor communication ito data usage & billing limits

1.lack of notification of data usage
2.false information on available data
3.spike in data usage post bundle depletion
4.unconfirmed credit allowance supposedly listed in contract
5.inconsistent billing information on online and mailed invoices

I wasn't notified for the 1st time in 2.5 years of my 250MB bundle's depletion. I deemed it part & parcel of the service I'm paying a premium for. *111# messaging was incomplete & could not log in online. 3 weeks after said bundle was depleted (12Feb), I was notified that I still had 148MB of the 250 purchased a month ago left. Whether the messages are a courtesy or not, they HAVE to be accurate!

I'm a light to moderate data user on my phone, averaging under 20MB per day, yet I'm being charged for? 1.2GB used in 9 days with nothing to show for it. There's an unexplained sudden data usage spike the moment the bundle is depleted (? 7 times as much used as usual).

Since one is unable to cap one's data usage on contract, it is indispensable that one's notified once one's data is depleted. Nonetheless, a consultant in Vodacom's advanced data support has informed me that all contracts have R5000 credit, making me a cash cow.

Company: Vodacom
Country: South Africa

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