Vodacom
No notification that data bundle expired

I just discovered Vodacom charged me R148.78 for data usage in January and another R1.60 on my February bill. I received zero notification that my plan's data bundle had expired. Vodacom is welcome to view my billing records to confirm that I regularly buy once-off data bundles to cover any data shortfalls I have.

Checking my itemised billing (which Vodacom also feels a need to charge me R17.10 for), I see I consumed around 178MB of data. Had I been correctly notified (as I have been in the past) I could have purchased a MyMeg 100 bundle for R49 and conserved my usage, as I've done in the past, saving myself over R100, or purchased a MyMeg 250 for R99, saving myself over R50. If this sort of thing happened every month I'd be throwing away R600-R1200 a year.

I don't understand how Vodacom finds it acceptable to silently start charging me R1.20/MB of data when it's clear from our past business relationship that I have no desire to pay that amount for data usage. Furthermore Vodacom, as far as I can tell, has no way of *preventing* data usage at these excess rates e.g. with a data limit lock. To my mind, this is bordering on.

Company: Vodacom
Country: South Africa

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