Mtn
Charged for a data bundle and mobile data!

Charged for a data bundle and mobile data! MTN won't refund total monies owed.

I requested MTN bolt on a 1GB data bundle to my MTN contract in Dec 2011. I've been billed R254 per month since Dec 2011 for the data bundle as well as mobile data on top of that i.e. MTN haven't deducted my mobile data usage from the bundle. For e.g. in Oct 2012, I used a total of 219 MB and was charged for it as well as the 1GB bundle. MTN confirmed they hadn't "activated the bundle on the network". I requested that they credit me the 15 months x R254 and their response is that they'll credit 6 months as I should have notified them within 30 days as per the fine print on the invoice. Pray tell, how is one supposed to determine that MTN never activated the data bundle from what is contained in the invoice? I had a hunch, hence my query to MTN. There is no way a customer can determine a network activation error from an invoice. It's a line item - even your itemized billing shows usage, not if the usage is against a bundle etc. This is day light and is surely against the consumer protection act - and that is a question I'll be asking the Office of the Consumer Protecto

Company: Mtn
Country: South Africa
City: Cape Town

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