Vodacom
Clients have to fight for what's rightfully theirs

My wife and I recently completed our upgrades and had so many unnecessary issues since. When we completed the upgrade telephonically, we each qualified for a promotional 1 Gig data per month for 24 months. We received our first allocation in January 2014. Due to past experiences, I pre-empted problems thereafter and Vodacom did not disappoint in this regard. I called them on Friday (31 January 2014) and spoke to guy who assured me the data would be allocated. When I checked my account the following day (1 February 2014) the data had not been allocated. I tried getting hold of Vodacom over the weekend and after collectively waiting and listening to hold music for more than an hour, I gave up and called late Sunday afternoon. I logged my concern with them and was promised feedback, which did not happen. I called in on Monday morning only to find out that my request had "not been allocated". After speaking to Pozi (a team leader) she committed to following up and giving me feedback. This did not happen and I again did not hear from Vodacom. I have now managed to get hold of the call centre again and their call centre agent told me my query had "still not been allocated!!! "

Company: Vodacom
Country: South Africa
City: Client Service

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