Vodacom
Unallocation of recurring data bundles

I have a monthly recurring MYMEG 250 that never gets allocated to me without me calling into the Call Center.
What does not make sense is that my airtime and sms bundle gets allocated without a problem on time every month. But for my Data bundle, I have to call in, get an empty promise of feedback within 48 hours and wait over a week for my data to be allocated.

This has been going on for 2 consecutive months and it is unacceptable.

The first time it happened - it took 2 weeks for my data to be allocated, after I was told a lot of stories, including that the Service Request was not logged properly by the agent I spoke to. And because of that, I was inconvenienced by the incompetency of your staff.

I spoke to 7 consultants - of which 5 told me different stories as to why my data was not allocated.
It's appalling that I had to go through this, and sad that for another month, I had to call in to ask for the allocation.
I have another SR number: S3-043P3J-JLLN8, which was logged on the 1st of January 2014. (spoke to Tshego)

Up until today - my data has not been allocated and I have not been contacted by anyone.

I have deactivated my data as this is becoming a nuisance.

Company: Vodacom
Country: South Africa
City: Vodacom

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