Cell C
No feedback and promised

I PAID OFF MY CELL C CONTRACT IN NOVEMBER 2012 AT A BRANCH IN SANDTON CITY. PROOF OF PAYMENT WAS IMMEDIATELY BY ONE OF THE CONSULTANT IN STORE TO THE LEGAL DFEPARTMENT. I THOUGH THIS WAS SORTED ONLY TO MY SUPRISE 3 MONTHS LATER I GOT A CALL TO SAY MY ACCOUNT HAS BEEN HANDED OVER. I CALLED CELL C AND SPOKE TO SOMEONE FROM THE LEGAL DEPARTMENT WHO ASSURED ME THAT THEY WILL SEND ME A LETTER TO SAY MY ACCOUNT WAS PAID OFF. I TRIED TO TAKE OUT A CELL PHONE CONTRACT WITH A DIFFERENT SERVICE PROVIDER AND WAS DECLINED BECAUSE I HAD A CONTRACT WITH CELL C WHICH WAS HANDED OVER. I CALLED THEM AGAIN TO HAVE THIS SORTED OUT AND SOME INCOMPETANT GUY TOLD ME THAT IT WAS SORTED AND WAS PROMISED A LETTER WHICH I AM STILL WAITING FOR TO THIS DAY. I RECEIVED A CALL AGAIN FROM A RUDE CONSULTANT TO TELL ME ACCOUNT HAS BEEN HANDED OVER. I EXPLAINED TO HER THAT I HAD THAT ACCOUNT PAID OFF ABOUT A YEAR AGO AND SHE HUNG UP. TODAY AGAIN I GOT A CALL FROM THE COLLECTIONS COMPANY TO ASK ME WHEN I WILL BE PAYING THIS ACCOUNT. I AM DISGUSTED BY THE WAY MY CASE HAS BEEN HANDLED AND THE NEXT BEST THING IS TO TAKE LEGAL ACTION. THIS IS HARRASMENT! I CANT TAKE THIS ANYOMERE!!!

Company: Cell C
Country: South Africa
City: Head office

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