Mtn
MTN FAILS TO RESOLVE ACCOUNT AND AGREED 'credit'

In Feb met account billing team to resolve account query. Three months later after numerous emails. I was told all is order. I was advised by an ex MtN to use the IPhone app to monitor data billing. I did this for three month. Not one account after that compared to Apple's iPhone data monitoring.

In may it was me, the call centre, and I explained my frustration and incorrect billing. Retention depart agreed to a 2 month normal contractual bill refund. In July I call back an ask about the credit. "Oops that was our mistake, we will fix it next month". Guess what... Still no refund. Will they ever get it right? I doubt.

Company: Mtn
Country: South Africa
City: Call centre / retention

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