Cell C
Overcharge in debit order by 10 times

I'd like to complain about Cell C's billing and account department for overcharging my debit order by 10 times. My bill is supposed to be R501.66 but instead I was charged R5016.66 (10 times than expected) for this month. I recieved a phone call from the billing department saying that they have overcharged me wrong amount and this will only be cleared up by 7 working days!!! I am very disappointed because Cell C has made the mistake but I have to suffer because they used up nearly R4500.00 of my credit card limit and can only refund me this by 7 working days. My monthly shopping plan has been ruined due to the limit used up by Cell C and there is nothing that Cell C can do to fix their mistakes. I am still waiting for someone to call me back about how they are going to resolve this since Friday.

If I knew their service was so bad, I would not have signed 2 x iphone 5 contracts with them. I should have stay with Vodacom.

Company: Cell C
Country: South Africa
City: Billing / Account

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