FNB Insurance Brokers
FNB Insurance Brokers, Mutual Federal shaft client

Remember the advert caption that said "If you want to know how good your insurance is, then claim! "? Well, that was Mutual & Federal. FNB Insurance Brokers changed its insurance management & administration (for the umpteenth time!) last year, & called me as a client to advise of the change & request that I be migrated to the new insurance system, on exactly the same terms & conditions as I had previously. The migration eventually took effect in November/December & I was sent a policy document (in fact 3 documents!). After reading the policy documents, I called FNB to complain that they seemed to be changing the terms & conditions of contract, yet had said that they wouldn't when they proposed the migration to me. I was told not to worry, as nothing had changed, only the move from old to new system. Shockingly, I lodged a claim in January 2014, only to experience a completely different claims process, & unreasonable & client-compromising requirements that I meet someone at a shopping centre for assessment, & to submit a bank statement to them to show them transactions, or else they will not process the claim? What cheek! These changes werent disclosed to me on migration.!

Company: FNB Insurance Brokers
Country: South Africa
City: Johannesburg

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