Saa
Poor Customer Service

My husband and I have booked and paid for our trip to Europe in September. As my husband is a wheelchair passenger, we decided it to be a good idea for us to have one piece of luggage, instead of two, which will be much easier for me to handle. We subsequently bought a larger, very expensive, suitcase to accommodate both of our clothing, only to be informed by a friend that this is not allowed. On 03.01 I duly sent an email to SAA Customer Services. On 06.01 a Ms. Judith Toorn reverted to inform me that she was dealing with my query. On 12.01 I reverted to Ms Toorn requesting a reply. Again on 15.01 I informed Ms Toorn that I would be reporting her non-conforming Customer Service to Hello Peter. I have still to receive a reply from her. In the first place, my husband, who is German, was not happy that we were flying with SAA. He wanted to use his preferred Airline, Lufthansa. However, it was I who convinced him for us to use SAA - Afterall we live in SA so support Local. If I had not yet paid, I would most definitely had rebooked with Lufthansa!

Company: Saa
Country: South Africa
City: Customer Services

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