SAA
Poor handling of situation, lack of information

20 people were bumped off the 20h00 flight (final flight of the day) to Jhb. 1 man in a wheelchair had already been pulled off the 18h00 flight when @ the door of the aircraft with a boarding pass. There was no communication between airline staff & the inconvenienced passengers, a passenger who arrived after us got one of the remaining seats before it was offered to us. It was a case of the left hand not knowing what the right hand was doing.
The SAA staff then had to organise accommodation for all of us. They had at this point paid no attention the the man in the wheelchair. My husband asked the SAA staff if they were going to attend to him. He advised that he required a wheelchair-friendly hotel room. When they finally arranged transport to take us to the hotel in Somerset West, the man in the wheelchair asked if the hotel had a wheelchair-friendly room for him, upon which the sraff said they would have to phone the hotel & check. This AFTER he had told them of his requirement a lot earlier.
We got home 12 hours later than planned, & my husband had to miss a road race that Sunday AM that he had pre-entered & paid for in Jhb.
Also, en route to CT, there was NO food on board!

Company: SAA
Country: South Africa
City: Cape Town International

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