Vodacom
Customer care- We don't care about our customers

My bill over the last 2 months came to R9700 mainly for data. It took vodacom 5 days to "investigate", & replied saying that is correct, & I should be more vigilant when using my phone, giving me all these precautions i should take when using my phone. I previously had the i-phone 4 for 3 years and my account never reached more than R700. I upgraded to the i-phone 5 with LTE and my account shoots up to R9000 . Where in anyone's eyes is this correct? Sending me an excel sheet with 2800 rows is not the way to communicate to customers (perhaps you should send your staff for a communications course), and how do I know that your systems are correct as you always have technical issues!

1-Why was I never informed about these precautions and high data rates before?
2-Why was it never said that my account could reach this large amount as it was always a set amount?
3-Why was I never asked to set a limit?
4-Why did vodacom wait for my account to reach R9000 before contacting me?
5-How do you expect me to pay for this account, as I cannot afford the R9000 once-off?
6-When will my phones be unlocked?
If this is how you are making huge profits out of your customers then I'm sadly disappointed

Company: Vodacom
Country: South Africa
City: Headoffice

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