Mtn
Bad Service, Not Able to Assist and No Access

I purchased a 24 hour data service at 10:06am on 26 Jan 2014 through MTN's Loyalty Point Program using *141*9#. I received a sms saying "Y'ello, You have purchased 24Hour data using 1700 Loyalty Points. Your available Points balance is 98 Points"

After connecting it to my modem I realized the pages stopped loading and decided to check my balance. I was surprised as it has used more than R200 of my money balance. After phoning 141 the MTN voice said that you have to activate the service.

I phoned 808 and was told that they cannot rectify this as I had to go to their website and make sure I understood the package before I purchased it.. I have purchased plenty of data packages before and never had to activate the package and no activation instructions was sent to me..

I feel that MTN is charging a me more than R200 and 1700 loyalty points for a service they say you can purchase with the reward points you get for using their service.

To make things worse. I decided to active the service to complain on Hellopeter & could not do it, phoned 808 again and was told I had to activate it from the handset, they cant activate it and the service is down, I have to wait a couple of hours.

Company: Mtn
Country: South Africa
City: Data serices

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