Mtn
No feedback regarding resolution of complaint

On 14 January 2014 I logged a complaint with MTN regarding a 24 data bundle that I purchased using my loyalty points. The data package was loaded and I tried to activate it but I could not use the internet. I was using my internet fine until I ran out of my normal monthly data. So no problems with the settings. I have also previously purchased the 24 hour bundles with loyalty points a number of times before this. The operator told me he'll request priority action and that it should take about 24 hours. On Thursday the 16th I phoned again to ask this was 48 hours later, still not resolved. This time round the operator told me she will email the responsible parties. On the 16th I phoned again, again the email was to be sent to the responsible parties. I don't think the responsible party exists. There is also no feedback. I phoned again today 20 January but again no luck, it's just hanging in the air.

Company: Mtn
Country: South Africa
City: Gauteng

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