Mtn
No response AGAIN from MTN coverage

So this is my second report now. After writing the first one plus feedback, MTN coverage came to my house and installed an antenna that has a cable that connects to my dongle in my laptop. So now I have internet which is wonderfull, the problem is that my biggest issue was the signal for my phone. The guys gave me a pad that connects to the cable. The problem is that I have to stay in that area of my house, I cannot move my laptop or phone as the cable only reaches so far. I have a duplex. The wire is upstairs in my bedroom, so when I am downstairs watching TV or cooking I have no signal. I am a matron at a hospital and am on call every second week, so I need to be available on my phone. Also the gate at my complex works on my phone. I phoned the same day the guys installed the antenna and got the usual response I will log a call. While the guys were there, I told them that this is not a solution to my problem and they said I must phone the call centre. I am so fed up!!! I cannot cancel my contract without paying in a fortune but I do not get the use out of my phone that I should! This fight has been going on since July last year, come on MTN surely you can find a solution?!!!

Company: Mtn
Country: South Africa
City: Coverage

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