Vodacom
Exceeded monthly limit of talking to agents

I have been calling vodacom of late due to several issues I have been experiencing on my data contract which are yet to be resolved. Today my line was soft locked and I attempted to reach out to an agent via the call centre only to be notified by the answering system that I have reached my monthly limit of speaking to call centre agents. I do not understand why I company like Vodacom would actually put a limit to a number of customer complaints. I find it strange for Vodacom to assume I call their call centers for my amusement. I would imagine that call centers exist solely to address customer complaints.

Company: Vodacom
Country: South Africa
City: Call centre

  <     >