Vodacom
Poor billing and no explanation

I would like to lodge a complaint against Vodacom. I have a Samsung S3 contract since Aug/Sep 2012. This contract gives me 100 off peak minutes, 100mb data and some sms. I set up a limit of R100 per month on top of this before being locked. I have never enjoyed this contract since I started as the data is finished on the first day of the month without me phoning or using it and the sim card is soft locked after that. In one instance on 1 January 2013, the sim card was loaded with 100mb data and it was opened as per monthly routine. Before I used the phone, I received an sms saying that I have reached 70% of my limit. Before the end of the day, the limit was reached.
I called the call centre on the same day and they advised me that I should switch the Wi Fi off. I don't normally switch on the Wi Fi because I don't use it. I asked them to explain to me how can the data be finished before I use it and they couldn't come with a straight answer. On Saturday, 02 March 2013, the same thing happened. We received sms for reaching a limit without using the phone, the Wi Fi is off. On top of that, the limit that I set up on the account is exceeded every month.

Company: Vodacom
Country: South Africa
City: Call Centre

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