Autopage
More incorrect charges on my account

Herewith just some feedback from my side regarding my report addressed to Autopage. My initial query was dealt with extremely quick. Many many thanks to Nelisiwe for that. I really appreciate.
I also spoke to her telephonically during the week, where she confirmed that the credit will be passed onto my account. Minutes before I spoke to her, I thought I should just double check my new November 2013 invoice. Another shock. I was again billed for charges not applicable to my contract. I had an old cell phone contract with Autopage last year, which elapsed and which was fully cancelled/deactivated according to my knowledge. Now after a year has passed somebody at Autopage decided to "reactivate" this account and to bill me for it. How can this be? Who authorised this?
I did mention this to Nelisiwe, and she said she would definitely follow up. But no feedback so far.

Company: Autopage
Country: South Africa
City: Head Office

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