Autopage
Incorrect billing / No feedback

Upgraded my Autopage contract on 24, 8.2013. (Contract Family Top-Up Samsung Galaxy S3 Mini 100 MB data @ R199 x 24 months. The previous contract only expired end Sept 2013, Since the upgrade my account was billed incorrect. My SMS 200 bundle was changed to 50 SMS and I was charged R2 per MB for data. Further more I received a bill of R863 for Sept but I have no clue how this was charged as I do not receive any itemised bill since the new contract. I queried it and I received a SMS from Autopage: "Your credits required has been succesfully completed". Since then I did not receive any credit on my statement. It is not just the billing but also the fact that I do not get any feedback from any of the Autopage staff (Grahamstown and Call Centre). This morning when I spoke to the Head Office, the lady D Mkhi told me that it is my responsibility to follow-up on my queries. My first query was already on 3 October. I also queried several times my data usage. Nobody could help me. Is this the type of service that you should expect from a company like Autopage? I always had good sevice from Autopage untill my last contract. I expect feed back and my query to be resolve.

Company: Autopage
Country: South Africa
City: Grahamstown

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