Vodacom
Customer of 3 Vodacom Contracts unhappy

On 28/10/13 I went into Vodacom's store to do a pre-mature cancellation of a contract as my wife's phone has been giving problems & she found a phone that she liked & wanted to replace her old phone with on a Vodacom special, namely the Huwei g510. We wanted this specific special so spoke to a consultant, Quinton at the shop and he assured us that it would not take more than 7 days for cancellation which meant that we could then take the new contract on that special deal but want to keep the same number so had to wait for the cancellation. He told us that we did not need to pay the cancellation ourselves but that Vodacom would deduct the amount from our account. I queried this with him twice, he assured me that this is Vodacom's new cancellation process. We filled in the forms, which we have copies of and when phoned to check the status of the cancellation (3 Nov) a consultant said that she would look into the matter and get back to me but I have still not had a response (8 Nov) and have since missed the deal that I wanted from last month. This would not have happened if the correct procedures were followed by the consultants & correct information given to me

Company: Vodacom
Country: South Africa
City: Canal Walk

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