Mtn
More than a month to attend to a logged call

Hi,
i Phoned MTN and logged a call to get my Loyalty points transferred after it was lost when i upgraded my account. 2013-09-24. It is now more than a month later and still no one got back to me.

Now i need to attempt to get someone on the line again. Took them 11min to answer.
Now it took another 37min for her to get the call i logged last time and the info with the ref number...
Over a hour on the phone and just finished...

Can see their service desk is very effective. )

Company: Mtn
Country: South Africa
City: Helpdesk (808)

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