Mtn
MTN

I switched to the Samsung S4 and stayed with MTN (I was planning to switch to Vodacom after 15 years) based on the availability of the MTN750 (R750 airtime, 750 SMSes, 750MB data) with that phone for R849 per month (Renee, MTN Direct). My first bill was double my normal bill. My second even higher. Turns out they never registered the upgrade on the system & I was charged based on the MTN100 deal. I logged billing query 1 with Tshidiso in the call centre on October 14 (ref: 105078082). He said it would take 5-10 working days & that the charges would be reversed. When I called Gertrude to follow up on the progress on October 21 she wasn't aware of the query and logged another: ref 105312397. When I called to follow up on October 28, I was told the "750MB" was in fact 250. I went to the Morningside office where Amanda logged a third billing query (ref: 2840392) & told me the top-up option was better because you can control your bill. I beg to differ. Today, my airtime and SMSes were depleted & the 250MB, which was loaded yesterday according to an SMS from MTN has halved - in a day, with wi-fi at home! This is. My phone is a key tool in my work. MTN has no respect for its clients

Company: Mtn
Country: South Africa
City: MTN Direct, call centre

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