Telkom
Address on account and cancellation of service

I moved to Somerset West 12 months ago, and though it was very easy to transfer my line to the new town, I am receiving 2 bills for the same account and with the wrong address details. I have contacted the accounts department numerous times already but no change is affected on my statements.

I recently contacted the company to cancel my ADSL line and to convert the residential line to prepaid. It takes for ever to get through to the Cancellations department and then they cannot give you a reference number to confirm acceptance of the request. I am still awaiting confirmation of the instruction.

Company: Telkom
Country: South Africa
City: Head office

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