Telkom
Telkom fault that took 6 days to attend to

28June 2013 11.24pm - I logged a fault with Telkom Sizwe Gumede
29-06-2013 12am- I received an sms update and ref no 560CWK280613
2-06-2013 12pm - I called Telkom and spoke to Alisa Water, complained about the fault not being attended to... I asked to speak to her supervisor and she said her supervisor would call me within an hour
2-06-2013 3.20pm - Supervisor Lindie De Wet called back and said she was checking into this this call
3-06-2013 4pm - I called Telkom and spoke to Mcann Mkhize... she gave me an escalation reference no 577228, and said a tech would be assigned by 12pm the following day
4-06-2013 1.35pm - I received an sms update that call was with the tech repair division
4-06-2013 about 8am Jeremy the tech called to arrange his visit... I voiced my extreme dissatisfaction about Telkom... he said this happened regularly when a call is not assigned the minute it is logged with Telkom... he gave me his contact number 0213720019 (office number)
I don't complain on a whim but this level of service is unacceptable... I was also told weekends is not part of Telkoms work times? We pay for internet voice services for the month? We had no voice or internet service for 6.5 days???

Company: Telkom
Country: South Africa
City: Strandfontein

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