Telkom
12 days so for a simple repai

Friday night, 8 Feb. Lightning hit our domestic landline/ADSL cable. Reported 8h00 9 Feb. (Ref# 108CRK090213.) No land line or ADSL as cable is severed.

Hellopeter complaint logged 9h21 13 Feb, after no contact from Telkom.

Telkom Hellopeter response 15h55 13 Feb. Has been "escalated". (Ref.# ARS221861.)

Called Telkom again. We are "108 on (sic) the queue".

Feedback to Hellopeter (no action) 15h42 15 Feb.

Called Telkom again.

SMS received 8h14 18 Feb. "Progress (sic) update". Our fault is 'in-hand with our tech repair division". Where was this obvious tech repair problem for the previous 11 days?!

A further 3 days. Still no action from Telkom. Abysmal.

Company: Telkom
Country: South Africa
City: Magaliessig Ext. 1

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