Telkom
Fault still not been attended to after 6 DAYS!!!

Since Friday 13/09/2013 my Home ADSL line has been dropping every couple of minutes. I logged a call with my ISP that logged it with Telkom (Ref: 97AWK130913) i received no feedback on the matter. I then logged an escalation on 15/09/2013. Tech was dispatched but said my port is faulty on the ISAM but he cant fix it till Monday 16/09/2013 because Telkom does not have the correct people working on a weekend with the profile to do so??? My DSL is still not fixed, no tech has been dispatched.. no feedback given. I escalated again (Ref: 823778) still NOTHING has been done. It is now Wednesday 18/09/2013 at 14:00!!! Still no tech.. still no Internet still no feedback..6 DAYS later!!! I am a paying customer but it seems Telkom just doesn't care about client service or maybe it has so much business that losing a client would not phase them. CAN SOMEBODY PLEASE SEE TO MY FAULT OR HAVE THE DECENCY TO CONTACT ME WITH FEEDBACK OR ETA??? A little client service goes a long way...

Company: Telkom
Country: South Africa
City: Cape Town, Parklands

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