Adt Security
Acc double debited and payments lost

I am so disgusted in ADT's 'service' since buying and having an alarm installed in my home I have been double debited with amounts that have not been authorised. I only gave permission for my monthly service fee to be deducted yet double that amount has been taken from my account for two months in a row. On top of it, they have 'lost' the payment I did at their head office for my installation and claim my account is in arrears. The sales rep has been no help at all and ignores all calls. When I finally manage to speak to her she is never in the office and claims she will see to it when she returns but does not follow through. I have called head office & the call centre numerous times and everytime am promised something will be done but am still waiting to resolve this matter. What I dont understand is how they can debit an amount from my account (twice!) that was not authorized? We are suffering financially because of their incompetance and they do not care.

Company: Adt Security
Country: South Africa
City: Goodwood

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