8ta / Telkom Mobile
Never had such bad service in my life

For the last 5 months I have had trouble with 8ta debiting my bank account for my monthly account due. last month they cut my 2contract phones due to their incompetance. I made the manual payments as they requested and also sent through the proof of payment. This month yet again they failed to debit my bank account. I phoned the customer call centre and was told that my account is in arrears and I now suddenly owe them double my invoiced amount. when explaining to the agent that I did make the payments he said he could see the payments were made but it is not reflecting on my account yet? (after 2 weeks) and advised I make payment of the whole amount outstanding (disregarding payments already made) to make sure my lines dont get cut again. I also asked if there is a complaint department and was told no. so I would like to know why must i phone and follow up on payment? why must I have the inconvenience of a phone being cut? and why this is so difficult for them do sort out? I would like to cancel both my contracts but also this they can not tell me how to go about doing?

Company: 8ta / Telkom Mobile
Country: South Africa
City: Head office

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