Nedbank
UNAUTHORISED DEBIT ORDER

I received a sms of an amount of R6 760-00 that was deducted from my bank account. I went to the bank and the bank advised that it was for an outstanding credit card. I did not authorized this debit order. Nobody informed me before hand that they will debit my account. No one contacted me also to make payment arrangements.

That money was deducted from my salary as I did not even receive a bonus. I left that money in my account to pay my rent and my debit orders must still go off. The money was further for my child's school fees. I need to buy school books, school clothes and stationery for my child. You had no right to set-off the account without informing me first. The bank must notify you 14 days in advance in the event that they are setting off your account. The bank must notify you once the set-off is done. None of the above was done. I never received any correspondence in the last 5 years either from the bank nor from the attorneys.

I am the only breadwinner in my family and need that money to be refunded as it was set aside for my living expenses. I am very disappointed and all the lady at the bank said there is nothing they can do. I must sort it out with the attorneys.

Company: Nedbank
Country: South Africa
City: DARLING

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