Capitec Bank
UNAUTHORISED ACCOUNT DEBITS

I have never received such poor service from a bank in my entire life!!!
I have a capitec bank Loan, debit order date for the 25th of each month, Capitec proceeded to debit my ABSA account on the 20th / literally 5 days before the actual debit order is due and 5 days before i get paid. Given that i had not been paid and there was no money in the account, the debit order bounced and charged me R138 in bank fees R14.50 for the debit order. I called the bank to make arrangements today as soon as i was paid, they tell me i owe them R527.99 instead of the monthly R2500 i usually have to pay. i enquire further, only to be told that because my ABSA account didnt have any money, they deducted the amount from my Capitec Savings account??? I questioned who gave them any such authority and NO ONE CAN ANSWER ME!! I then ask them what this will do to my credit record and who will cover my bank charges, no answer - it isnt my fault they decided to take money out of my account 5 days before the date i actually set. No one can answer me because they clearly have no way to accept responsibility nor answer as to why and who makes such decisions. Such behaviour from a bank is surely illegal!

Company: Capitec Bank
Country: South Africa
City: Cape town

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