First National Bank
Unauthorized Debit Orde

I have a business account with FNB for several years. In the past year I have had unauthorized debit orders going off my account. Every time I have to phone the bank to find the debit order company details who then give me their clients details that I must phone.
Eventually I receive back the debit amount but the R16 that the bank charges me is lost.
Further if I have the bank reverse this I get charged R70.
Now an amount gone off my account for which their were no funds available and the bank charged me R135.

I have spoken to FNB call centers in this regard and informed them that this is as it is impossible for different companies to enter my bank details in by accident 6 months in a row.

I requested the bank to block all debit orders on my account on which they informed me that it is not possible.

The bank passes the buck back to the customer who has to try and get their money back, excl bank fees.

Here is how I see it.
The bank do not want to do anything about it because for every unauthorized debit order going through they make money.

Check your bank accounts regularly.

Company: First National Bank
Country: South Africa
City: Lynnwood

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