Outsurance
Waiting for finalization of claim of 4 months

A pipe burst in the bathroom wall in July. Outsurance was quick to send out a leak detector and various contractors to complete the work. When a QA visited the premises to check on the work, I showed him an area which still showed signs of dampness. He reported it and another leak detector was sent out and subsequently they appointed a company who installed a machine to dry the wall. Before the installation I confirmed that Outsurance would pay the electricity bill. Frans is my contact with the claim. When I submitted the account of Dry Force to him, he wanted to know what it is all about. Subsequent mails and phone calls goes unnoticed. I can't always take calls as I'm in class during the day, so I deal via email. However, I'm now tired of this dragging on and on. Claim Number: 98945369

Company: Outsurance
Country: South Africa
City: Call Centre

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