First National Bank
FNB - how can we help you NOT!

I would like to complain about the response that I got from FNB Customer Complaints after I lodged a complaint. Or like they like to call themselves "Customer Experience" which in my case was a bad one. The complaint was about unpaid fees which I was charged. The response was a stock standard email (which was mailed off as fast as possible to the wrong email address even though I had updated my email address at the branch about 2 weeks ago) with all the sales info of what my FNB product contains. I know what my product contains. The point is that to not allow a DD for R26.00 to go through is ridiculous. FNB Customer Experience = how can we help you NOT. Pathetic and I will take this as high as it will go.

Company: First National Bank
Country: South Africa
City: Call Centre

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