Europcar
Still waiting for explaination

Below is a response to a complaint i made a few days ago.
Notice the part that says "A detailed response has been sent to your email."

I've still not received the detailed response.

I was still forced to pay an extra R250 for a service I didn't't need.

I wonder if this breaches the CPA. Clear product pricing clause.

Over and above this. When I went to pick up the car they had no record of my booking. luckily there were still vehicles available.
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Dear Matt,

We are in receipt of your feedback and thank you for allowing us the opportunity to address your complaint.

A detailed response has been sent to your email.

Please accept our apologies for the inconvenience

Yours personally,
Craig Van Niekerk

Customer Services Superviso

Company: Europcar
Country: South Africa
City: National

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