Standard Bank
Bad Treatment & No Response to Complaint

I applied for a Standard Bank Online Share Trading account. I supplied the FICA documents required for existing Standard Bank Customers. I received an email stating that because my address had changed I needed to supply certified copies of my documents. Since my address has not changed in 15 years I responded stating this. After numerous retransmissions of my email I got no response, so I phoned the call center and after explaining my problem, I was put through to the employee who had been ignoring my emails. Again I explained my problem and she asked me to resend my documents [ALARM BELLS - what respectable bank loses customer's personal documents]. Anyway, I resent my documents and again received no acknowledgment.. The next email I received from Standard Bank was a warning that I had not supplied the required documents. Infuriated, I wrote a complaint to [Email Removed] [Email Removed] and [Email Removed] Surprise, surprise, now a week later still no explanation from Standard Bank.
What insulting behavior from a bank! How can a bank repeatedly ignore customer correspondence and, even worse, fail to respond to complaints!

Company: Standard Bank
Country: South Africa
City: On-line Share Trading

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