Kulula.com
No response/reply on valid request for refund

Dear [URL Removed]

I do NOT normally resort to this, but as I have had NO response through your channels, I have to resort to this.

On the 4th July, I sent an e-mail to Eben Debbes (supervisor to Andiswa Okoh) indicating that I had to cancel a flight as I found out my wife is pregnant and her doctor confirmed that she could not travel.

On the 22nd of July, I included the doctor's letter (as per your requirements) to process the cancellation and my full refund (as confirmed by your call centre).

On the 29th of July, I sent a follow-up e-mail.

On the 1st of August, I sent Andiswa Okoh an e-mail requesting the details of Eben's supervisor to take the matter further.

I have had NO response to ANY of my contacts.

PLEASE get back to me so I can resolve this ASAP and get my refund,

Kind regards,

Nick

Company: Kulula.com
Country: South Africa
City: Nationwide

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