Mtn
OH NO NOT AGAIN..YET ANOTHER PROBLEM WITH MTN!

Due for an upgrade the Blackberry Z10 was promoted to me by the store as the latest BB. During the following days I discovered that not only did the phone freeze twice, I was generally not satisfied with it, & my main concern was that I was unable to load BB service. This phone apparently does not support it & it was not advertised either. I returned to the store to enquire about cancellation/swop & as it was within the 7 day period they logged it. The courier was to collect the phone on the Tuesday & the phone was returned. Three weeks later I had not heard anything & the account was due. I returned to the store where I was told the phone had been there the whole time & the cancellation was rejected. The branch could not help me & refered me to Mtn call centre who also could not be of assistance. I decided to email, repeatedly, but to date have had no response, only reference numbers emailed back. As I explained, I did not want to cancel my contract but the phone is not only useless to me as a BB, I was unable to view the phone before & I was also given the incorrect contract price which was advertised as R399 & is closer to R500.00. Please!!!

Company: Mtn
Country: South Africa
City: Ermelo

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