Vodacom
Misinformation on migration option

ON 31 MARCH 2013, AT 21.45, I CALLED THE VODACOM CUSTOMER CARE CENTRE AND SPOKE TO NEO, REFERENCE NO. 4172186, TO ENQUIRE ABOUT THEIR RED PACKAGES. I ASKED HIM IF I COULD MIGRATE TO THE R1599 PACKAGE IMMEDIATELY AND HE SAID NO, I MUST CALL AFTER THE 3RD APRIL, I.E. MY BILLING DATE. I TRIED CALLING AGAIN A NUMBER OF TIMES AFTER THE 3RD APRIL, BUT HAD TO ABORT MY CALL EACH TIME AS IT WAS TAKING TO LONG TO GET A CONSULTANT. ON THE 8TH APRIL, I CALLED AT THE VODACARE CENTRE IN FOURWAYS TO ARRANGE FOR THE MIGRATION TO THE R1599 PACKAGE, AND WAS TOLD I COULD HAVE MIGRATED ON THE 31ST MARCH, THEREBY GAINING A MONTH'S BENEFIT. NEO WAS CLEARLY TOO LAZY OR TIRED TO ASSIST ME ON THE 31ST MARCH, DESPITE ME CALLING IN TIME. THE LEAST I WOULD EXPECT FROM VODACOM IS FOR THEM TO BACKDATE MY MIGRATION.

Company: Vodacom
Country: South Africa
City: Gauteng

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