Vodacom
INCOMPETENCE FROM STAFF NOW COSTS US AS A CLIENT

On the 22/01/2013, we went to the vodacom 4u store at The Glen shopping centre to migrate our package from a talk 500 per second to a frequent call per second. we were helped by a lady by the name of Ashlin. she informed us there was no migration cost & made us sign papers in order to do the migration.
anyway, we were under the impression that the migration had gone through and by the 1/02/2013 we would be on a frequent call per second package. Today (4/02/2013) i log onto vodacom on the internet & see that our migration has not been done. So we call the vodacom helpline (111) to find out what happened. Waunita informed us that the migration was never processed but just put on the system as a quotation. She also informed us that if she does the migration now, it will only come into affect by the 1st March 2013.We find this absolutely unacceptable. we as clients sorted out everything before the end of January 2013 in order to have the migration in order by the 1st February 2013. and now we are being "punished" because of the incompetent staff. we have been with vodacom for over 10years. if this is not sorted out immediately, we will go to another competent service provider.

Company: Vodacom
Country: South Africa
City: Oakdene

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