Vodacom
False Promises when Migrating customers (DirectMa

On the 18th April 2013, and lady from the Vodacom Direct call me (at around 12h15 - 12h35) to migrate me from a Top-up 135 to a Top-up 200s. She explained to me that this is a higher package with per second billing. I continuously asked if my BIS will not be impacted and she re-assured me that the BIS will move over to the Top-up 200s package. So I agreed to the migration. Ref number: 1119371 .

On the 1st of May 2013 my BIS stopped working and when I called the contact centre they explained that the BIS is not included on the Top-up 200s migration. Spoke to Sarah and lodged a complaint (S3-TP13Q-QOUGI) and she promised that the query will be resolved within 24hours. Which till date I have only received one sms explaining that the complain has been forwarded to Vodacom Direct.

I am very disappointed in the service and the false promises just to sell a product. The reason I ported from CellC (more that 4years ago) was to have a contact that accommodates my main need (BIS) as all my personal business is done via my cell (Blackberry). No that that has been taken away just for vodacom to make a quick sale (migration) I really feel betrayed.

Company: Vodacom
Country: South Africa
City: Vodacom Direct

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