8ta / Telkom Mobile
New contract with phone that can't even send sms

I got my new iPhone 5 round about 10 February 2013. From the beginning I can't send sms or use my data properly, I have made a couple of visits to Telkom direct and they keep on informing me to restart my phone. I can't see the point to use a 10000 Rand phone and must keep on restarting the phone to be able to send a sms. I have been in contact with 8t customer care numerous times and even contacted their complaints department. Excuses range from network and now they say it is apple. I feel they are my service provider and it is their duty to sort my problem. It has been another two weeks and still no response from the complaints department..

Company: 8ta / Telkom Mobile
Country: South Africa
City: Customer Care

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