Cell C
FOUR MONTHS LATER - PROBLEM STILL NOT RESOLVED

I am now very very frustrated as I still do not have closure with the problem that has already been escalated to Customer Care, the IT Dept and also the Billing Dept at Cell C. My issue is this- if a clerk or a technician cannot resolve this, then a Manager or a Supervisor should step in and should make a BUSINESS decision so that this case can have closure.
As already mentioned previously - 50% smart data usage for Nov payable Dec regarding inv - 1132653189 which has been credited for the amt of R1 831.64 should have been paid to me as this was incorrectly debited and not gone to pay for Jan bill.
50% smart data usage for Dec payable Jan - inv - 1139298879 for the amt of R1 261.84 should be credited to me and as mentioned I am prepared to pay just for the Telephone and the Message usage for December as I have already sorted out November.
HOW LONG MORE DO I HAVE TO WAIT TO HAVE THIS ISSUE WHICH IS A REPETITION OF THE NOVEMBER ONE, SO NO ROCKET SCIENTIST NEEDED TO RESOLVE THIS ISSUE - AS THE SAME PRINCIPLE IS INVOLVED IN THIS.
PLEASE CAN I HAVE SOMEONE FROM CELL C SORT THIS OUT FOR ME AS MY PHONE IS BARRED SINCE JANUARY.
STILL ANNOYED AND WAITING TO HAVE THIS PROBLEM RESOLVED

Company: Cell C
Country: South Africa
City: Jhb

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