Mtn
Please fix my account

I went into MTN Randburg for an upgrade and to apply for a new contract which was meant to be a surprise phone for my wife, to my shock this was declined I called the number I was given 011 912 3000, I had to call 4 times, because I would either be cut off or there was a "bad line" - I subsequently received an email to a query I had sent a week earlier and all it said was the account had been suspended as it was in arrears - now my question is, how is it in arrears if I pay by debit order and if you have not run the debit on my account. I have now been declined a new contract which was going to be a lovely surprise to my wife because of this.

My lines have been disconnected, I am unable to make/receive calls or surf the internet from my router because of this. May someone reconcile my account correctly, run the debit on my account and reconsider my application for the new contract for my wife. I have sent emails but no one seems to be able to explain the billing on my account, now why should I suffer these inconveniences because someone on your end does not understand the billing on my account?

I call the callcenter but I keep getting cut off after "please wait to be transferred

Company: Mtn
Country: South Africa
City: Mtn

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