Mtn
Billing problems continue despite CEO statements

A bolt on 500m data bundle billed for, but the benefit not applied from April to January. All data used was either deducted from contract value or billed over and above the contract fee. Numerous complaint calls were ignored, so account payment was terminated.

At this time, over R5000 worth of data had been billed to the account and paid for, despite not being owing. A billing dispute was formally lodged and the following day the account was suspended without any investigation being done.

A week later a partial credit was applied, with no calculation or explanation supplied. I have asked for the calculation to be forwarded, and for the full credit to be applied, yet no correspondence has been forthcoming.

It is unacceptable that I should need to chase up on this situation, which seems like it can only be resolved when you escalate the matter. After 18 years with MTN, I have now come to the end of my tether and cannot see myself continuing with the poor service and lack of interest in the customer.

MTN, as a customer I expect you to contact me personally, not via a third party website. I extended the courtesy to you repeatedly before being forced to resort to public shaming.

Company: Mtn
Country: South Africa
City: Head office

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