Mtn
Incorrect Billing

I've been a loyal Mtn client for 8 years uninterrupted. Over the last year I have been able to constantly maintain a positive credit balance of around R 2000 as I am not making that many calls in a month. On 2 January 2013 I upgraded to a new 24 month contract with a Galaxy S3 and 150 MB free data per month. I never received a data bundle or even pro-rata data for the first couple of days on the new contract. I claimed a 300 MB data bundle using *141*9# which I used until my billing cycle on 13 January. I was quite shocked to see that my positive credit balance has dropped to R 1199 by 13 January as I didn't make that many calls in the 11 days since I have upgraded. It seems as though I have yet again not been allocted data for this new month. When I log onto the [URL Removed] my credit balance shows as R 1199 and tha data 150 MB data bundle doen't reflect. I can only see the 300 MB bundle loaded from *141*9# but the available data shows as 0 MB. When I dialed 808 today the voice prompt said I have a positive balance of R 1050. This is impossible and I am 99% sure I am being charged per MB of data instead of from the 150 MB bundle. I want a my credit refunded and data allocated.

Company: Mtn
Country: South Africa
City: Billing

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