Vodacom
Poor Customer Service!

I have an iPhone 5, an upgrade to the iPhone 4 which I had been using on the same contract for 2 years. I noticed that the wifi was not as stable as my previous device. On the 21/02/13 I visited Vodacom Repairs in Greenpoint to get the issue checked out as I was concerned that my bills were considerably higher due to the lack of wifi. The phone was logged in and sent to Joburg for 2 weeks for repairs. The despatch note clearly stated under the reported fault section 'CANNOT CONNECT TO WIFI - INTERMITTENT'.

On 05/03/13 I spent nearly 2 hrs standing at the counter while the staff tried to charge it (with a broken charger) and test the repairs. The engineers report on the returned despatch note mentioned nothing about wifi but did state that the unit had 'PASSED 3G TEST'. Not only was the wifi not working, but now the entire device was freezing and was unable to connect to the mobile network. They told me it needed to go back to Joburg for another 2 weeks of repairs!

At what point does Vodacom take responsibility for a faulty device and inept service and give the customer an new device. Why must I bear the contined burden of inconvenience for a faulty phone they gave me 2 months ago

Company: Vodacom
Country: South Africa
City: Greenpoint

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