First National Bank
REFUSAL TO GIVE FEEDBACK: FAULTY APPLE IPAD 3

My original complaint in October 2012!!! IT HAS BEEN 4 MONTHS AND NO RESOLUTION.

I recently purchased the iPad (3rd gen) through FNB.
From the moment I started up the device I had intermittent wifi data connection drops on my work wifi network, leaving me unable to even download a basic app.

The iStore on Sandton Drive replaced the unit with no questions asked and shortly afterwards I received a new unit that suffered from the exact same issues.

The iStore replaced it again and the new unit seems to drop connection even more frequently IF I can even get the wifi working at all.

My iPhone 4, MacBook Pro and iMac all connect flawlessly to the work wifi network.

RAQUEL KORLER [R{DOT}KORLER{AT}FNB{DOT}CO{DOT}ZA] AT THE FNB SMARTPHONE DIVISION REFUSES TO GIVE FEEDBACK REGARDING MY REQUEST FOR A CANCELLATION/REFUND.

IF FNB DOES NOT COLLECT THE DEVICE WITHIN 48 HOURS OR GIVE ME A CHANNEL TO RETURN THE FAULTY DEVICE I WILL LODGE A FORMAL COMPLAINT WITH THE NATIONAL CONSUMER COMMISSION AS FNB IS IN CONTRAVENTION OF THE CPA.

FNB, PLEASE RESPOND!

Company: First National Bank
Country: South Africa
City: Smartphone Queries

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