Vodacom
BILLING ON MY ACCOUNT

I UPGRADED A CONTRACT, I AM NOW ON A 2GIG. MY PREVIOUS CONTRACT WAS A TOP UP I RECEIVED A BILL ON THE 20TH FEB INDICATING THAT MY USAGE ABOVE WAS OVER R2000. I IMMEDIATELY CALL THE ACCOUNTS DEPARTMENT TO FIND OUT WHAT IS HAPPENING WITH THE ACCOUNT, I WAS TOLD ON THE 20TH FEB THAT I WOULD RECEIVE A CALL WITHIN AN HOUR TO 24 HOURS, IT IS NOW THE 6TH MARCH AND STILL NO CALL. I HAVE CALLED A NUMBER OF TIMES TO FIND OUT WHAT IS HAPPENING AND EVERYTIME I GET TOLD THEY ARE BUSY WITH THE INVESTIGATION, I HAVE BEEN WITH VODACOM FOR ABOUT 15 YEARS. WHAT IS HAPPENING WITH YOUR SERVICE DO YOU NOT WANT ME AS A CLIENT ANYMORE. I WANT AN ANSWER I HAVE ALL MY DOCUMENTATION AND I NEVER SIGNED FOR THIS CONTRACT NEITHER WAS I ADVISED BY THE SALES CONSULTANT THAT THE CONTRACT IS NO LONGER A TOP UP CONTRACT, HOW CAN YOU CHANGE THE CONTRACT WITHOUT INFORMING CLIENTS WE HAVE A CONSUMER ACT PROTECTING US FROM THIS, IT HAS BEEN OVER TWO WEEKS HOW MUCH LONGER DO YOU NEED BEFORE SOMEONE GETS BACK TO ME???

Company: Vodacom
Country: South Africa
City: CAPE TOWN

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