Vodacom
Wrongly informed and incorrectly billed

Where do I start?! I was called by one of your agents who sold me the Yebo4Less 99 Top Up contract in April. Firstly, the contract was incepted on the incorrect date. On top of that I received my statement a couple of days later and found out that I was charged for R158.00 instead of the R99.00 I had agreed to.
I phoned the 111 number trying to get assistance with my query and spoke to the Accounts department who told me that I needed to speak to the Sales department and transferred me to them. Sales then told me I had to speak to Accounts and transferred me back to them. After being sent back and forth between departments, I was fed up and decided to cancel the contract because of poor service. I was then told I was no longer within my rights to cancel the contract and would have to continue paying 75% of the contract for the next 23 months!!! My query was escalated 16/05, I have yet to receive a response from Vodacom. I called on 22/05 to get some feedback, but no one could tell me what was happening. All I was told is that my query has been logged and that I should wait to be contacted.
I have a problem with waiting without any feedback, knowing that I will be debited month end!!

Company: Vodacom
Country: South Africa
City: Johannesburg

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